Promptly respond to and resolve guest complaintsĪnswer telephone promptly and properly being polite, courteous, and friendlyīe friendly, thorough, accurate and efficient in taking reservationsīe friendly, thorough, accurate and efficient in performing Check-insīe friendly, thorough, accurate and efficient in performing Check-outsĪssist guests with luggage upon their arrival to and departure from the hotelīe knowledgeable and helpful about the local area, the hotel and hotel services Issue key to and control entrance of safety deposit boxes. Cash checks and exchange currency for guests. Maintain a house bank and make a deposit and accurate report of receipts daily. Promote “preferred” guest program and provide recognition and benefits to all current members.Īccept payment for guests’ accounts both at the time of registration and at checkout. Register guests into the computer, verifying reservation, address, and credit information. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Supervisor for the Holiday Inn Express & Suites in Prattville, AL.

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